Your Privacy at a Glance: 96phj collects only the data necessary to operate a regulated online casino platform. We do not sell your personal data to third parties. We comply with applicable Philippine data protection legislation and the regulatory requirements of the PAGCOR framework under which 96phj operates.
1. Who We Are
This Privacy Policy applies to the 96phj online casino platform operated at 96phj.org ("96phj", "we", "us", or "our"). 96phj operates within the PAGCOR regulatory framework governing Philippine online gaming. For the purposes of applicable data protection law, 96phj is the data controller responsible for the personal information collected through the Platform.
If you have questions about this Privacy Policy or about how 96phj processes your personal data, please contact our support team using the contact details in Section 15 of this Policy.
2. Personal Data We Collect
96phj collects the following categories of personal data from registered members and platform visitors:
- Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine national ID, passport, or driver's licence number) collected during account registration and KYC verification.
- Contact Data: Email address, Philippine mobile number, and correspondence address.
- Financial Data: GCash account number, PayMaya account number, bank account details (BPI, BDO, Metrobank, or other supported institutions), transaction history, deposit and withdrawal records.
- Gaming Activity Data: Game history, wagering records, session duration, bet amounts, win/loss records, bonus usage, and responsible gaming tool settings.
- Technical Data: IP address, browser type and version, operating system, device identifiers, time zone, location data (country/region level), and platform access logs.
- Profile Data: Username, password (stored in hashed form), account preferences, communication preferences, and VIP tier information.
- Communications Data: Records of your communications with 96phj customer support, including live chat transcripts and email correspondence.
- Marketing Data: Your preferences regarding receiving marketing communications from 96phj and records of promotional offers presented to or claimed by your account.
96phj does not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, or political opinions) except where strictly required by responsible gaming obligations or legal compliance requirements.
3. How We Collect Your Data
96phj collects personal data through the following means:
- Direct Collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
- Automated Collection: Technical and usage data collected automatically when you access the 96phj platform, including through cookies, server logs, and similar tracking technologies. See Section 7 for details on cookies.
- Third-Party Sources: Identity verification data from KYC service providers; fraud prevention and AML screening data from compliance service providers; payment verification data from payment processors (GCash, PayMaya, bank transfer services). All third-party data sources used by 96phj are subject to data processing agreements and applicable privacy standards.
4. How We Use Your Personal Data
96phj uses your personal data for the following purposes:
- Account Management: To create, maintain, and administer your 96phj account, including verifying your identity and age (21+) as required by PAGCOR regulations.
- Service Delivery: To provide access to the 96phj gaming platform, process deposits and withdrawals, credit bonuses, and operate the games and sports betting services you have requested.
- Regulatory Compliance: To fulfil our legal and regulatory obligations under the PAGCOR framework, including anti-money laundering (AML) screening, Know Your Customer (KYC) verification, responsible gaming compliance, and regulatory reporting.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited activities on the Platform.
- Responsible Gaming: To monitor gaming activity for indicators of problem gambling and to administer responsible gaming tools including deposit limits, session timers, and self-exclusion requests.
- Customer Support: To respond to your enquiries, resolve complaints, and provide assistance with your 96phj account.
- Platform Improvement: To analyse usage patterns, improve platform performance, and develop new features and services for the benefit of Filipino players.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where 96phj has a legitimate interest in doing so, and subject always to your right to opt out at any time.
5. Legal Basis for Processing
96phj processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173 – Data Privacy Act of 2012 and its Implementing Rules and Regulations):
- Contractual Necessity: Processing required to perform our contractual obligations to you as a registered 96phj member — including account management, game access, and payment processing.
- Legal Obligation: Processing required to comply with our obligations under PAGCOR regulations, AML legislation, tax laws, and other applicable Philippine legal requirements.
- Legitimate Interests: Processing for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications, where required. You may withdraw consent at any time by updating your communication preferences in your account dashboard or by contacting customer support.
6. Data Sharing & Disclosure
96phj does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
- Game Providers: Certified gaming software providers (JILI Gaming, PG Soft, Pragmatic Play, Evolution Gaming, WM Live, and others) may receive limited session and account data necessary to deliver game services. Game providers operate under data processing agreements with 96phj.
- Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive financial data necessary to process deposits and withdrawals. All payment processors are regulated financial entities subject to applicable Philippine banking and payment regulations.
- KYC & AML Service Providers: Identity verification and AML screening service providers receive identity data for the purpose of regulatory compliance. These providers are bound by data processing agreements and applicable data protection standards.
- Regulatory Authorities: PAGCOR and other competent Philippine regulatory or law enforcement authorities may receive data as required by applicable law, court order, or regulatory directive.
- IT & Platform Service Providers: Cloud hosting, cybersecurity, customer support software, and analytics service providers who process data on behalf of 96phj under strict data processing agreements.
96phj will not disclose your personal data to any other third party without your explicit consent, except as required by law.
7. Cookies & Tracking Technologies
The 96phj platform uses cookies and similar tracking technologies to deliver and improve the Platform experience. The following categories of cookies are used:
- Essential Cookies: Necessary for the Platform to function. These include session authentication cookies, load-balancing cookies, and security tokens. These cannot be disabled without impairing Platform functionality.
- Performance Cookies: Collect anonymised data about how visitors use the Platform — pages visited, time spent, error events — to help 96phj improve performance and user experience.
- Functional Cookies: Remember your preferences (language, layout, responsible gaming settings) to personalise your Platform experience between sessions.
- Analytics Cookies: Used by 96phj's internal analytics systems to understand aggregate usage patterns and game popularity. Data processed for analytics purposes is anonymised and not linked to individual accounts.
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the 96phj platform but may affect the personalisation of your experience.
8. Data Retention
96phj retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, and compliance obligations. Specific retention periods include:
- Account and KYC Data: Retained for a minimum of 5 years following the closure or termination of your 96phj account, as required by PAGCOR regulations and applicable AML legislation.
- Transaction Records: Financial transaction records are retained for a minimum of 5 years in accordance with Philippine anti-money laundering and tax regulations.
- Gaming Activity Data: Retained for 3 years following your last active session for dispute resolution, responsible gaming analysis, and regulatory reporting purposes.
- Communications Data: Customer support correspondence is retained for 2 years following the resolution of the relevant matter.
- Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is anonymised or deleted promptly.
Upon expiry of the applicable retention period, 96phj will securely delete or anonymise personal data in accordance with its data destruction procedures.
9. Data Security
96phj implements technical and organisational security measures appropriate to the nature of the personal data processed and the risks associated with an online gaming platform. Key security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and 96phj servers.
- Passwords stored using industry-standard hashing algorithms — 96phj employees cannot view your account password.
- Two-factor authentication (2FA) available to all members as an additional account security layer.
- Access to personal data within 96phj is restricted to employees and contractors who require it to perform their job functions, subject to confidentiality obligations.
- Regular security audits, penetration testing, and vulnerability assessments of Platform infrastructure.
- Incident response procedures for the detection, containment, and notification of personal data breaches in accordance with the requirements of the Data Privacy Act of 2012.
Security Reminder: While 96phj maintains robust security measures, you also play a role in protecting your account. Use a strong, unique password for your 96phj login, enable 2FA, and never share your account credentials with anyone. Contact support immediately if you suspect unauthorised access to your account.
10. Your Data Rights
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules, you have the following rights with respect to your personal data held by 96phj:
- Right to be Informed: The right to be told how your personal data is being collected and processed — which this Privacy Policy fulfils.
- Right of Access: The right to request a copy of the personal data 96phj holds about you and information about how it is processed.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by 96phj.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 96phj's legal retention obligations.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time, and to object to other processing based on legitimate interests where you have grounds relating to your particular situation.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used format for transfer to another service provider, where technically feasible.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 96phj has not handled your personal data in accordance with the Data Privacy Act.
To exercise any of these rights, please contact 96phj's data privacy team using the contact details in Section 15 of this Policy. 96phj will respond to data rights requests within 30 days of receipt.
11. Children's Privacy
The 96phj platform is strictly prohibited to persons under the age of 21 years, in accordance with PAGCOR regulations governing Philippine online gaming. 96phj does not knowingly collect personal data from individuals under the age of 21. If 96phj becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be deleted, and any funds deposited will be returned to the originating payment method.
If you believe that a person under the age of 21 has created an account on the 96phj platform, please contact us immediately using the details in Section 15.
12. International Data Transfers
The 96phj platform's primary data processing infrastructure is located in the Asia-Pacific region. Where personal data is transferred to service providers or partners outside the Philippines (for example, cloud infrastructure providers or international game providers), 96phj ensures that such transfers are conducted in accordance with the Data Privacy Act of 2012, including through the use of appropriate contractual safeguards such as standard data processing clauses.
By using the 96phj platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines where our service providers operate, subject to the safeguards described above.
13. Third-Party Links
The 96phj platform may contain links to third-party websites or services (for example, game provider demonstration pages or payment processor portals). This Privacy Policy applies only to the 96phj platform. 96phj is not responsible for the privacy practices of third-party websites and recommends that you review the privacy policies of any external sites you visit.
14. Changes to This Privacy Policy
96phj may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or Platform features. When material changes are made, 96phj will notify registered members via email to the address associated with your account and/or via a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision of this Privacy Policy is displayed at the top of this page. Continued use of the 96phj platform following the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may request account closure by contacting customer support.
15. Contact & Data Privacy Officer
For questions about this Privacy Policy, to exercise your data rights, or to raise a data privacy concern, please contact the 96phj data privacy team:
- Email: [email protected] — please include "Privacy" in your subject line
- Live Chat: Available 24/7 via the 96phj platform — Filipino-speaking agents available
96phj aims to acknowledge all data privacy enquiries within 3 business days and to provide a substantive response within 30 days. Complaints that cannot be resolved directly with 96phj may be escalated to the National Privacy Commission (NPC) of the Philippines.